Three levels of support, one steering framework
From a short diagnostic to fractional leadership, depending on what your e-commerce is going through.
E-commerce goes through different phases.
Depending on the moment, the challenge isn't the same: understand, stabilize, or act on a specific lever without unbalancing the whole system. The formats below correspond to three distinct moments, not three generic service tiers.
360° Diagnostic
21 days to understand exactly where you stand, what is holding back your growth and which decisions have to be made first.
- A complete reading of your e-commerce and its performance
- The main brakes on growth and profitability identified
- The priority decisions to make in the short and medium term
- A clear, ranked roadmap you can act on immediately
Strategic Intervention
90 days to take back control, tackle the priority topics and put the whole organisation back on a clear growth path.
- The most important business trade-offs are settled
- Marketing, acquisition, conversion and operations are realigned
- Responsibilities, priorities and indicators are clarified
- Decisions are followed through to real implementation
Fractional E-commerce Leadership
3 to 12 months to have genuine senior e-commerce leadership, without immediately hiring an executive in-house.
- E-commerce leadership clearly identified and fully owned
- Continuous steering of growth, profitability and operations
- Fast trade-offs between acquisition, conversion, CRM, offer and organisation
- A trajectory held over time, with aligned and accountable teams
Why these services work
An approach forged in the field, not in slide decks
Not an off-the-shelf method. Not siloed expertise. My approach was forged through concrete, high-stakes engagements, with a real sense of priority.
A proven trajectory, over the long term
I steered a DNVB from €300K to €60M in 6 years, across 10 countries, with 900,000 customers. The method I offer is proven, resilient, and scalable.
A 360° understanding of the e-commerce chain
Acquisition, delivery, content, logistics, margin, CX... I work every link of the chain. It's what makes the difference between isolated actions and a real growth lever.